Privacy Policy

Handling of Personal Information by Toraya Group

Toraya Group, as a company, regards it as its social responsibility to appropriately handle information (“personal information”) capable of identifying specific individuals, such as names, addresses and other private information provided by customers. As such, Toraya Group will protect personal information in accordance with the policies described in the following items.

Please note that the policies described in “Handling of Personal Information by Toraya Group” apply only when Toraya Group handles personal information within Japan.

Purpose of Use of Personal Information

Toraya Group will not use personal information provided by customers when they order products or request services, for purposes other than the following:

  • Delivery of ordered products, payment, etc.; and
  • Provision and introduction of Toraya Group’s products and services

Please note, however, that Toraya Group may provide the personal information of customers to third parties in accordance with the policies described in “Provision of Personal Information to Third Parties.”

Collection of Personal Information

When Toraya Group asks customers to provide their personal information, Toraya Group will collect such information to the extent necessary by specifying the purpose of its use in advance.

Through the registration of personal information by customers and when Toraya Group receives inquiries from customers or provides services such as the sending of catalogues pursuant to customer requests, Toraya Group asks the names, email addresses, birth dates, etc. of the relevant customers. Toraya Group uses such information for the purposes of confirming identity of users and referring to previous transaction records at the time customers use such services.

Provision of Personal Information to Third Parties

Toraya Group will not provide third parties with personal information provided by customers except in the case where the provision of the personal information is based on laws or ordinances or other legitimate grounds and in the case mentioned below.

Of the personal information of customers, Toraya Group may provide, by way of transmitting electronic data online, its business partners (including business partners located outside Japan) with transaction IDs, names, telephone numbers, email addresses and birth dates to the extent necessary for the purpose of providing or introducing Toraya Group’s products and services.

Management of Personal Information

Toraya Group appoints personnel responsible for the management of personal information at each department that handles personal information of customers and endeavors to prevent the danger of leakage or loss of personal information. In this website, incoming information is encrypted with an SSL (Secure Socket Layer) so that the personal information of customers is protected from the danger of loss, destruction and falsification.

Inquiries, Correction and Deletion of Personal Information

When customers wish to inquire about, correct, add to, or delete the personal information registered by them or have any complaints about Toraya Group, we request that they contact the point of contact stated in “Point of Contact for Inquiries concerning the Handling of Personal Information.” We will promptly take necessary actions to the extent reasonable. In this regard, please note that we may obtain the personal information of the persons who contact us and, if we do so, we will use such information for the purpose of identifying such persons and taking necessary actions.

Point of Contact for Inquiries concerning the Handling of Personal Information

Order Reception Center
TORAYA Confectionary, Co., Ltd.
Akasaka MK Building 2F, 4-9-9 Akasaka, Minato-ku, Tokyo, 107-0052, Japan

For inquiries, please click here.

Toraya Group will continue to review and revise the policies described above by complying with laws, ordinances and rules applicable to the handing of personal information.